Terms of Service

1. Acceptance of Terms

Welcome to Bubli ("Bubli," "we," "us," or "our"). By accessing or using our website, booking platform, estimate tools, messaging channels (including Facebook Messenger and live web chat), or by engaging our cleaning, sanitization, and restoration services, you ("Client," "Customer," or "You") agree to be bound by these Terms of Service ("Terms").

If you do not agree with any part of these Terms, please refrain from scheduling bookings or using the Bubli digital platform.

2. Scope of Services

Bubli delivers premium residential, vacation rental, post-construction, and commercial cleaning, disinfection, and surface restoration services executed by trained, bonded cleaning professionals and independent operators within authorized service territories.

• Sanctuary Deep Cleaning: Multi-point comprehensive detailing, HEPA air extraction, and botanical disinfection.
• Post-Construction Detailing: Heavy grit removal, fine dust vacuuming, adhesive extraction, and architectural prep.
• Turnover & Move-In/Move-Out: Deep appliance cleaning, cabinet detailing, sanitization, and readiness certification.
• Specialized Add-ons: Upholstery extraction, mattress sanitization, balcony power washing, and refrigerator deep detailing.

Services exclude high-risk tasks such as biohazard remediation, exterior high-rise window washing, removal of hazardous chemicals/asbestos, or handling of delicate unsealed historical artworks unless specifically contracted in writing.

3. Estimates, Booking & Payment

Final Onsite Appraisal: Upon arrival, your lead cleaning technician or operator will conduct an initial physical walkthrough. If property conditions significantly diverge from information submitted in the estimate form (such as heavy renovation debris or severe pet staining), an adjusted quote will be presented for your explicit approval before work begins.

Payment Terms: Payments are accepted via approved bank transfer, electronic wallet (e.g. GCash/Maya), credit card, or verified cash on delivery as agreed upon booking confirmation. Invoices are payable upon completion of service.

4. Rescheduling & Cancellation Policy

We understand that schedules change. To respect the dedicated dispatch slots of our technicians:

• Notice of 24 Hours or More: Free of charge. You may reschedule to any open slot without penalty.
• Notice Under 24 Hours: May be subject to a mobilization fee of ₱500 to cover technician dispatch allocation.
• Same-Day Lockout: If technicians arrive at the scheduled time and are unable to access the property within 30 minutes, a callout fee may apply.

5. Customer Responsibilities

To ensure optimal results and a safe working environment:

• Ensure continuous running water and active electrical power are accessible on the premises during the service.
• Secure all irreplaceable valuables, jewelry, important cash, and delicate heirlooms prior to the arrival of the crew.
• Inform our dispatch team in advance of any aggressive pets or delicate surface materials (such as unsealed natural marble or unlacquered brass).

6. Satisfaction Guarantee & Quality Inspection

We stand behind our white-glove standard with our 100% Quality Assurance Guarantee:

At the conclusion of each service, your lead technician will perform a walkthrough inspection with you or your designated representative. If any contracted checklist item does not meet your expectations, we will reclean that specific area immediately on the spot at no additional charge. Any claims after departure must be reported within 24 hours of service completion with accompanying photos.

7. Limitation of Liability

Bubli maintains comprehensive operator protocols and general commercial liability coverage. While our personnel exercise the utmost care:

• Bubli shall not be held liable for normal wear, tear, or pre-existing structural defects, dry rot, unstable grout, or sun-damaged window film.
• In the unlikely event of accidental property damage caused directly by our equipment or personnel, claims must be documented and submitted within 24 hours of service for review.

8. Messaging & Electronic Communications

By contacting Bubli via Facebook Messenger, WhatsApp, web live chat, SMS, or our web forms, you consent to receive operational responses, dispatch notifications, booking confirmations, and customer service updates.

We adhere strictly to Meta Platform Policies, including Messenger 24-hour response guidelines and user privacy protections. You may opt out of automated message notifications at any time by messaging "STOP" or notifying our operator.

9. Intellectual Property

The Bubli name, logo, proprietary estimation formulas, operational guides, and website software are protected by copyright and intellectual property laws. Unauthorized reproduction, scraping, or distribution is prohibited.

10. Contact Information

If you have questions, concerns, or legal inquiries regarding these Terms of Service: